FAQ
Find the most frequently asked questions and get answers here.
If you have a question that you can't find an answer to, you are always welcome to contact our customer service.
Find information about:
If you have a question that you can't find an answer to, you are always welcome to contact our customer service.
Find information about:
My order
I have not received an order confirmation email?
If you have not received a confirming email with the receipt of your order, please check if it has ended up in your junk mail folder.
If this is not the case, you are welcome to contact our customer service.
Your order is not binding until you receive an email confirming that we have received your order.
Where is my order?
You will receive an email when your order has been shipped from our warehouse. In this you will find the shipping details and carrier information to track your order. If the expected delivery date has passed, please feel free to contact our customer service.
If you have not received a confirming email with the receipt of your order, please check if it has ended up in your junk mail folder.
If this is not the case, you are welcome to contact our customer service.
Your order is not binding until you receive an email confirming that we have received your order.
Where is my order?
You will receive an email when your order has been shipped from our warehouse. In this you will find the shipping details and carrier information to track your order. If the expected delivery date has passed, please feel free to contact our customer service.
Ordering and payment
What payment methods do you accept?
We accept Dankort, Mastercard, Maestro, Visa card and VISA Electron.
Are there any fees for payment?
There are no fees for payment at www.cane-line.net.
We accept Dankort, Mastercard, Maestro, Visa card and VISA Electron.
Are there any fees for payment?
There are no fees for payment at www.cane-line.net.
Delivery and delivery times
What are your delivery costs?
For purchases over €900, delivery is free.
For purchases below €900, the shipping cost is €60.
There is a surcharge for delivery to islands without a bridge link to the mainland.
For purchases over €900, delivery is free.
For purchases below €900, the shipping cost is €60.
There is a surcharge for delivery to islands without a bridge link to the mainland.
What are your delivery times?
Cane-line aim to deliver the ordered products within 7-8 working days. If the product is not in stock, you will be informed of the expected delivery time.
Cane-line aim to deliver the ordered products within 7-8 working days. If the product is not in stock, you will be informed of the expected delivery time.
What does your delivery service involve?
Delivery is made through an external forwarder to kerbside at the delivery address.
Delivery is made through an external forwarder to kerbside at the delivery address.
What happens if my order is delayed?
In the unfortunate event that your order is delayed, we will do our best to inform you in time. You will receive an email with the updated delivery date.
In the unfortunate event that your order is delayed, we will do our best to inform you in time. You will receive an email with the updated delivery date.
Right of cancellation and return
Can I change my order?
If you wish to change your order, please contact us as soon as possible and include your order number.
If you wish to change your order, please contact us as soon as possible and include your order number.
What is the right of withdrawal?
You have a 14-days right of withdrawal. The period begins on the day you receive your order.
You have a 14-days right of withdrawal. The period begins on the day you receive your order.
How do I request a withdrawal?
You must notify us within 14 days of receiving your order by submitting our Withdrawal Form. We will then get back to you with return instructions.
You must notify us within 14 days of receiving your order by submitting our Withdrawal Form. We will then get back to you with return instructions.
How do I return an item?
- Return your order within 14 days after notifying us.
- Covers, throws and cushions can be returned by standard postal service.
- All other items must be returned via courier or freight carrier.
- Please ensure the item is properly packaged.
Cane-line can assist with booking and collection of the returned products.
The cost of this service will be deducted from your refund.
The cost of this service will be deducted from your refund.
Where should I send the returned products?
Cane-line A/S, Rynkebyvej 245, 5350 Rynkeby, Denmark
Cane-line A/S, Rynkebyvej 245, 5350 Rynkeby, Denmark
Complaints and warranties
What do I do if there is something wrong with my order?
If you have received the wrong products or your products were damaged during transportation, please contact Cane-line as soon as possible. We’re here to help you.
How do I submit a claim for a product?
When you shop online at Cane-line, you are covered by a 24-month right to make a claim under Danish consumer law. You can read more about our terms and conditions of sale and delivery here.
You can submit a claim via our form as soon as you discover the fault.
We will get back to you with an update and the next steps as quickly as possible.
If you have received the wrong products or your products were damaged during transportation, please contact Cane-line as soon as possible. We’re here to help you.
How do I submit a claim for a product?
When you shop online at Cane-line, you are covered by a 24-month right to make a claim under Danish consumer law. You can read more about our terms and conditions of sale and delivery here.
You can submit a claim via our form as soon as you discover the fault.
We will get back to you with an update and the next steps as quickly as possible.
Can I get an extra warranty on my products?
Yes, you can get an extra year of warranty by registering your products.
Yes, you can get an extra year of warranty by registering your products.
Product information
How do I maintain my Cane-line products?
See our maintenance guides for information on how to maintain your products.
To extend the lifespan of the products, we recommend using covers for certain outdoor furniture.
Can I see and try the products before purchase?
Yes, you can see our products in our showroom or visit a Cane-line retailer.
See our maintenance guides for information on how to maintain your products.
To extend the lifespan of the products, we recommend using covers for certain outdoor furniture.
Can I see and try the products before purchase?
Yes, you can see our products in our showroom or visit a Cane-line retailer.
I have more questions about a product.
On our product pages, you can find information about size, material, maintenance, etc. If you need more information, please contact us.
On our product pages, you can find information about size, material, maintenance, etc. If you need more information, please contact us.